Stonestown Galleria FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–8PM Friday–Saturday: 11AM–9PM Sunday: 11AM–7PM Anchor, theater and exterior tenant hours vary.
415.564.8848
3251 20th Ave., San Francisco, CA 94131
19th Avenue @ Winston Drive
San Francisco, CA
Yes, when mall doors open after 10 am.
Visit the individual store websites.
Yes, at Stonestown Galleria, we welcome your well-behaved, four-legged friends to our dog-friendly stores, public spaces, and common areas. Pet policies vary by store or restaurant, so please check with each retailer to confirm. Dog waste-disposal bags are available from security or housekeeping staff upon request. Code of conduct signs are located throughout the common areas of the property. Dogs must always be on-leash or in a pet carrier. Leashes must be non-retractable and no longer than six feet. Owners must immediately clean up after their dogs. Dogs displaying aggressive or disruptive behavior will not be tolerated and will be asked to leave the premises. Dogs should display any required tags and be up-to-date on shots. Dogs are not permitted inside the food court, on mall furniture or water fountains, or at restaurants/retailers that do not permit them. Dogs may not ride on escalators — owners must either carry them on the escalator or use an elevator. Dogs shall not accompany mall employees, tenants, licensees, or contractors while they are working.
Yes
No smoking allowed except designated areas outside the property
Yes, only if approved by mall management: 1-415-564-8848
No
No
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
First level, down the hallway by Forever 21 Second level, the food court and down the hallway by Golden Vision and Cotton On Kids
Yes, there is a Baby Care Room located on Level 2 behind Cotton On Kids. For access, please call security 415-759-2629
The Food Court and Center Court 2nd Level Atrium, Whole Foods Wing, Target Wing, Regal Wing, and Center Court
SERVICES
No
No
Main East Mall Entrance on 20th Avenue
Yes, Regal - 2nd Level - North Side of the Mall
Yes, Sundays, former UA Theater
No
No
No
Yes, 2nd Level Target wing, across from Verizon
No
No
Main East Mall Entrance on 20th Avenue
Emergency Only - Security 415-759-2629
Contact mall secruity 415-759-2629 or go to the security office
Mall parking is for customers only. Parking and leaving the property may result in towing. Overnight parking may result in towing. Abandon vehicles will be towed.
No
No
STORES & DINING OPTIONS
No
No, contact individual restaurants or the theater
PARKING & VALET
No
No
Yes, there are charging stations by Trader Joe’s, by the main east mall entrance, by City Sports, by Sports Basement, and in the upper-west lot.
No
SECURITY
415.759.2629, located on the first level, down the hallway near Apple and Jamba Juice
Security Office
Yes, 415-759-2629
No, in an emergency call 911
Yes, 415-759-2629 - in an emergency call 911
AMENITIES
Yes, security office
Yes, strollers are available to rent on the first level, across from Forever 21.
First Floor, Center Courts; First Floor Whole Foods Wing, First Floor, Near Public Restrooms
Yes, 1st level - across from Zara and 2nd Level across from Lids
Food Court and at Banks - Bank of America and Chase Bank
Security Office Hallway - Fed Ex. Amazon drop off at Whole Foods
Yes, front entrance plaza, by Whole Foods, by City Sports, By Sports Basement and Regal.
MALL FEEDBACK
2nd Level, Regal Wing, down the hallway by public restrooms
stonestownadmin, stonestownadmin@bpretail.com